Terms of Service

All purchases made through www.maisondeiris.com⁠ are eligible for exchange under the following conditions:

Eligibility for Exchange

The item is defective, damaged, or incorrect (size/article mismatch) at the time of delivery.

The request is made within 24 hours of receiving the order.

Customers must email contact@maisondeiris.com with proof (images/videos) of the issue.

Products purchased online may be exchanged via our online platform (and retail store, if applicable), provided:

 

·       The item is in original condition

·       All tags and labels are intact

 

Non-Eligible Exchange Scenarios

 

Certain cases may not qualify for exchange, including:

 

·       Requests made beyond the 14-day exchange window

·       Minor color variations due to lighting or screen differences

·       Items that have been worn, used, or damaged after delivery

·       Products that have been tampered with

·       Missing tags, packaging, or invoice

 

Important Notes

 

Please do not accept any parcel if the packaging is damaged or opened. IRIS will not be responsible for such claims.

All orders from www.maisondeiris.com⁠  are dispatched in secure, sealed packaging.

IRIS is not responsible for purchases made through unauthorized sellers or third parties.