Refund & Exchange Policy
At IRIS, each piece is crafted with precision and care. To maintain our standards, we have a structured exchange policy.
We do not offer cash refunds.
Exchanges are accepted for unworn and unwashed items within 14 days of purchase, provided the original receipt is presented.
Items purchased on sale or discount are not eligible for exchange or return.
Previous season articles are not eligible for any claims or exchanges.
For items from the current collection, any valid claim will be processed within 15 working days, subject to a thorough quality inspection.
To initiate an exchange, customers must email a written request within 24 hours of delivery, clearly stating the reason, at: